My device does not connect to iConnect automatically
When a device enables WiFi, a lot of devices try to connect to the last network they were connected to. Normally this works transparently, without further questions. After the certificate update it may be necessary to select the network again. This pertains to recent iPhones (5s and 6) in particular.
I get a question about accepting a new certificate
This question may or example pop up on iPhones, iPads, Mac Books and Windows-7-laptops. On Android phones this question does not occur. The new certificate is issued by DigiCert, a trusted authority that for example also issued the www.rabobank.nl certificate. The question can safely be answered by ‘yes’. As an example, on a (Dutch) Windows-7-laptop this looks a follows:
I am connected to Guest Hotspot instead of iConnect
Your has probably tried to connect to the iConnect network, but this has taken too long. In such a case, most devices try to find an alternative network connection. On Rabobank sites it will normally find the Guest Hotspot network and connect to it. If you are connected to Guest Hotpsot, you’ve got an internet connection similar to iConnect. However, iConnect offers some extra functionality than Guest Hotspot. Therefore, it is best to select iConnect from the list of available networks. No success? Read : ’I can’t connect to iConnect’.
I can’t connect to iConnect
Especially with older Apple devices apparaten (iPad1, iPhone 4), Android phones and Windows Phones it may seem that the connection to iConnect fails completely. However, after some time the connection with iConnect will be established anyway. Sometimes, this may take several minutes. No time to wait? Then you may consider using Guest Hotspot in the meantime. Try to connect to iConnect after some time by selecting it from the list of available networks. Eventually the connection will succeed, although it may take several attempts. Please pay attention: It is not necessary to reset your password or WiFi profile!
keywords: BYOD, certificate, my device, wifi, iconnect