De FAQ van Self Service Telewerkportaal is bedoeld om je te helpen als je tegen problemen aanloopt bij het gebruik van Telewerkportaal. Voorbeelden zijn problemen bij het installeren van Telewerkportaal (Citrix Receiver) of het inloggen.
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Are you using Linux and you have a black square around your cursor when you are working with Teleworkportal like in the screenshot?
Solution 1:
Switch back to a normal mouse on Teleworkportal: Start -> control panel -> Mouse.
Select the tab pointers and choose for normal selection.
Solution 2:
When you are not able to use solution 1 you will need to change a setting on your Linux system. In /home/USER/.ICAClient you need to add in wfclient.ini the line DisableXRender=1
In /home/USER/.ICAClient voeg je de onderstaande regel toe aan wfclient.ini
DisableXRender=1
When you connect to Telewerkportaal-Shared / VDI, you get the error message: You have not chosen to trust “Digicert High Assurance EV Root CA”, the issuer of the server’s security certificate (SSL error 61)
To fix this, open a Terminal session.
Type the following commands:
sudo apt-get update
sudo apt-get upgrade
sudo ln -s /usr/share/ca-certificates/mozilla/* /opt/Citrix/ICAClient/keystore/cacerts/
sudo c_rehash /opt/Citrix/ICAClient/keystore/cacerts/
Restart your browser and try again. If you do not come further, install the latest Receiver (at the time of writing is that 13.2) from the Citrix website: http://receiver.citrix.com
Wanneer je Linux Ubuntu versie 14.04 gebruikt, kan het probleem bestaan dat er op de virtuele machine telkens geschakeld wordt tussen een Nederlands of Engels toetsenbord wat vervelend is wanneer je gebruik maakt van bijv. sneltoetsen of leestekens.
De workaround hiervoor is het aanpassen van de config/module.ini welke meestal terug te vinden is in de installatie doelmap. Meestal is dat: /usr/lib/ICAClient.
Zoek naar de regel: ‘UseLocalIM=True’ verander deze naar ‘False’.
This error message appears in case your device doesn’t have a stable connection. Most often this is caused by the fact that you are working wireless and you are to far gone from your accesspoint. Advise is to work closer to the accesspoint or to make use of a cable connection.
Suggestions for your device:
Hoe kan ik het gedrag van de middelste muisknop aanpassen bij het gebruik van de Citrix Reciever op een Linux systeem
To turn off this feature for:
XenApp connections
Make sure your $HOME/.ICAClient/wfclient.ini file entry for MouseSendsControlV=False
Custom connections
Use the UI toggle setting “Enable Middle Button Paste” on the Properties->Connection (TAB).
In some cases you can get the error message “Error: Not a privileged user” when your session has expired and internet browser is still open. See the image below.
Refresh the page and the error will disappear. At this moment we are working on an update to solve this issue.
Bij deze foutmelding gaat er iets niet goed met de verbinding tussen je computer en het Telewerkportaal.
Verwijder in je browser alle Cookies en Tijdelijke bestanden.
Herstart je browser en log opnieuw in.
Do you use your own device (byod) together with a dedicated VDI and could the quality of your Skype sessions be improved? Network latency between your own device and your VDI might be the cause. Citrix has released software to optimize the connection for your Skype sessions.
The software contains two packages: one to be installed on your personal Windows 7 VDI and is available via the RaboShop. The second is to be downloaded by yourself and needs to be installed on your own device.
The HDX RealTime Connector is available via the RaboShop, but only for users of a dedicated Windows 7 VDI! Within the RaboShop (which is in Dutch) you search for ‘DTB1140’ (Software Aanvraag). Next use the link for ‘Bestelformulier’ (order form) and from there select the following.
You need to install the client software (HDX RealTime Media Engine) on your own device (Windows\Mac\Linux) and not on the VDI!. This is to be downloaded via the next link: https://www.citrix.com/downloads/citrix-receiver/additional-client-software/hdx-realtime-media-engine-latest.html. For Windows users two packages are available either the HDX RealTime Media Engine itself or combined with the Citrix Receiver just in case you needed that. For installing the software just follow the default values.
Attention: The HDX RealTime Connector should only be ordered for your primary VDI from where your Skype sessions are started. The first VDI equipped with the HDX RealTime Connector you connect to will have advantage of an optimized connection. The client software is to be installed on your own device at your own risk, there will be no support from the helpdesk.
In the following situations the connection is and is not optimized.
When having a non-optimized connection it could be that the HDX RealTime Media Engine is not correctly installed on your own device. It could also be that case that you are connected to two different VDI bot equipped with the HDX RealTime Connector and only the first connection will be optimized.
Windows byod
If you keep receiving messages about an un-optimized connection check your Windows firewall to see if the Citrix Media Engine Services is allowed over TCP and UDP. You could add them manually or try reinstalling the client application.