Alleen de FAQ doorzoeken

De FAQ van Self Service Telewerkportaal is bedoeld om je te helpen als je tegen problemen aanloopt bij het gebruik van Telewerkportaal. Voorbeelden zijn problemen bij het installeren van Telewerkportaal (Citrix Receiver) of het inloggen.

Typ een trefwoord in het zoekvenster en klik op 'zoeken'. Mocht je vraag/probleem niet voorkomen in de FAQ maak dan gebruik van het contactformulier in de menu balk. Hiermee help je mee om de FAQ nog completer te maken.

FAQ – Windows 8

Windows 8 / 10

Disconnects iConnect – Power management on your WiFi adapter Windows 8 / 10

You can check to make sure your power management settings are not negatively impacting your WiFi adapter’s performance. To prevent undesired closing of the connection when your laptop goes into sleep mode, do the following.

Right-click on the start button for power management. You will see a screen similar to the one shown  below.

02-Power-Options

Click “Change plan settings” for the power plan you are on. The name of the power plan may be different than the one on your computer. In the next screen, select the option “Advanced power settings”.

03-Edit-Plan-Settings

You now see the screen where you can adjust the advanced power settings. Find the settings for the wireless network adapter, and make sure that it is set to maximum performance for both when using AC power and on battery.

04-PowerOptions

Confirm the changes you have made by clicking OK.

Google Chrome: always allow plug-ins on telewerkportaal.rabobank.nl

The VDI doesn’t start when you use Google chrome and a red cross icon appears in the upper right corner. If this is the case then you need to click the icon. A message appaers where you can choose an option.

Google Chrome plug-ins

Now click on “always allow plug-ins on telewerkportaal.rabobank.nl”

keywords: chrome, google, popup, pop-up, blocked

How to connect my private Windows 10 laptop to iConnect

How to connect my private Windows 10 laptop to iConnect

The iConnect network can easily be connected to Windows systems. With this tutorial is possible to connect a Windows 10 laptop to the iConnect network from the Rabobank.

Perform the following actions on a Windows 10 laptop. It is assumed that there is already an account is created for iConnect (
https://iconnect.rabobank.nl
) and the Wi-Fi adapter is enabled.

  • If Wi-Fi is turned off, please enable it.

iconnect_win8_2

  • Localize the taskbar, in generally it is located at the bottom

\\Glaucus\zeistusr4$\BiezenLG\Bureaublad\Presentaties\Knipsel1a.PNG

  • Left click on the Wi-Fi button

\\Glaucus\zeistusr4$\BiezenLG\Bureaublad\Presentaties\Knipsel1.PNG

  • Click on the iConnect – network

\\Glaucus\zeistusr4$\BiezenLG\Bureaublad\Presentaties\Knipsel2.PNG

  • Leave the checkmark enabled and click connect

\\Glaucus\zeistusr4$\BiezenLG\Bureaublad\Presentaties\Knipsel3b1.png

  • Please fill in your iConnect ‘Username and Password’ and click ‘OK’

\\Glaucus\zeistusr4$\BiezenLG\Bureaublad\Presentaties\Knipsel3b.PNG

  • Click ‘connect’

\\Glaucus\zeistusr4$\BiezenLG\Bureaublad\Presentaties\Knipsel4b.PNG

  • The network requirements are now checked

\\Glaucus\zeistusr4$\BiezenLG\Bureaublad\Presentaties\Knipsel5b.PNG

  • The final result is that the Windows 10 laptop is connected to iConnect

\\Glaucus\zeistusr4$\BiezenLG\Bureaublad\Presentaties\Knipsel6b.PNG

How do I connect my personal Windows 8 laptop to iConnect?

To connect your Windows 8 laptop to iConnect, you must do the following. Before you do this, be sure:

– You have already created an account on https://iconnect.rabobank.nl

Step 1

Open the “Networks” screen

iconnect_win8_1

• Click the WiFi network icon

• If WiFi is not activated, activate it

iconnect_win8_2

Step 2

Connect to iConnect

• Click the iConnect network

iconnect_win8_3

• Enter the iConnect login data:

iconnect_win8_4

User Name: “iConnect username”

Password: “iConnect password”

Step 3

Accept the iConnect certificate

After a connection is made, Windows 8 will display a certificate notification.

• Click “Connect”

iconnect_win8_5

Step 4

Verify iConnect connection

• If successful, you will see Connected below iConnect.

iconnect_win8_6

Installing Citrix Receiver (Windows)

In order to make use of Telewerkportaal, it is necessary that the Citrix Receiver is installed on the computer.

  • When you will make use of Teleworkportaal for the first time, please follow the steps in the article below:
    Installing Citrix Receiver
Launch.ICA Save or Open

You can get this message from your browser when some configuration settings of the Citrix Receiver in Windows are not set.

When you get the message launch.ica after (re)installing the Citrix Receiver then you need to configure the Ica extension to start Citrix Receiver. You can set this up as follows:

  • Click on save when you get the message launch.ica
  • Save it to your desktop
  • Right click launch.ica on your desktop
  • Select “properties”
  • Select at tab General on the “change” button nest to “Open with”
  • Select “browse”
  • Win32: Select C:\Program Files\Citrix\ICA Client\wfcrun32.exe
    Win64: Select C:\program files X86\Citrix\ICA Client\wfcrun32.exe
  • Check if the “always use this program to open these files”checkbox is checked.

You also need to add “https://telewerkportaal.rabobank.nl” to your trusted sites in your browser. You could search it up on the internet if you don’t know how to do this for your browser.

When the problem still excists you could choose to keep clicking on open when the message appears or try reinstalling the Citrix Receiver: https://selfserviceportaal.nl/en/?s=citrix+receiver&x=0&y=0

Keywords: browser, launch.ica

Microsoft Internet Explorer 11 – Message Open/Save/Cancel

There is a chance that you get the message Open/Save/Cancel when opening/starting Teleworkportal, this can be solved. When you chose for open the message will reappear the next time when you start Teleworkportal again. Please follow the instructions below to prevent this message.

Add Rabobank to your trusted sites in Internet Explorer.

1 Select settings and choose “Internet options” in the drop menu.

openen12 Click on security

3 Click ion sites


openen24 add the following site: https://*.rabobank.nl

5 Click on “add” and then “close”


Selecteer settings again and click “Compatibility View Settings” in the drop down menu.

openen41 Add the site: rabobank.nl

2 Click “Add”

3 Clickclose”

 

Keywords: IE11, launch.ica

How to delete cookies in Firefox

How to delete cookies in Firefox

  • Click the menu button New Fx Menu, choose , and then .
  • Set Time range to clear to Everything.
  • Click on the arrow next to Details to expand the list of history items.
  • Select Cookies and make sure that other items you want to keep are not selected.ab963d736461b221f497eb33a7f09b1a-1260044801-604-2.png
  • Click Clear Now to clear the cookies and close the Clear Recent History window.
How to delete cookies in Google Chrome

How to delete cookies in Google Chrome

  • Click on the Chrome menu button Chrome menu on the browser toolbar.
  • Select More tools.
  • Click on Clear browsing data…

  • The window Clear browsing data is opened. The first option is Obliterate the following items from:. Select the beginning of time.
  • Make sure the following boxes are checked:
    • Browsing history
    • Delete cookies and other site and plug-in data
    • Cached images and files
  • Click on the button Clear browsing data to complete the removal of cookies in Google Chrome.

How to delete cookies in Internet Explorer

How to delete cookies in Internet Explorer

Start Internet Explorer, go to Tools De knop Extra -> Internet Options. On the General tab, click the Delete … button under Browsing History.

The window Delete Browsing History is opened. Make sure the Cookies and website data check box is checked. Please note that previous versions of Internet Explorer the item can be called Cookies. The other available options can be unchecked if you wish.

Click the Delete button to complete the removal of cookies in Internet Explorer.

SSL 61 error when connecting (Windows)

When you connect to your VDI, you get the SSL 61 error message as descibed below.

Citrix Receiver:
Unable to launch your application. Contact your help desk with the following information: Can not connect to the Citrix XenApp server.
SSL Error 61: You have not chosen to trust “DigiCert High Assurance EV Root CA”, the issuer of the server’s security certificate.

To resolve this issue, you can do the following:

If reinstalling the Citrix receiver does not provide the solution, you can try another browser. Do you have the same problem with another browser, then you can try to create a new user profile in Windows.

What does error ‘Connection Interrupted’ means?

This error message appears in case your device doesn’t have a stable connection. Most often this is caused by the fact that you are working wireless and you are to far gone from your accesspoint. Advise is to work closer to the accesspoint or to make use of a cable connection.

Suggestions for your device:

    • Disable the audio in your VDI when having regular disconnects
    • If losing the internet connection the moment you make the connection to the VDI. (click on the VDI icon within the telewerkportaal portal) you should reset your home router
    • Install the latest Citrix Receiver, at the startpage on https://selfserviceportaal.nl you can find the work instruction you need
Windows 10 is uitgebracht! Telewerkportaal is getest en functioneert prima

29 juli is Windows 10 officieel op de markt uitgebracht.
Telewerkportaal is getest op Windows 10 en functioneert  prima.

Wij hebben hiervoor een werkinstructie aangepast, deze is hetzelfde als Windows 8.

Deze kun je vinden op de home pagina van het selfserviceportaal “Telewerkportaal installeren” – “Windows 8 / 10”

Klik hier om rechtstreeks naar de “Telewerkportaal installeren” pagina te gaan

Telewerkportaal installeren

Error: Not a privileged user.

In some cases you can get the error message “Error: Not a privileged user” when your session has expired and internet browser is still open. See the image below.

not a privileged user

Refresh the page and the error will disappear. At this moment we are working on an update to solve this issue.

Telewerkportaal Error Cannot Complete Request —– http/1.1 service unavailable

The following error can occur when logging on to Telewerkportaal:
Error Cannot Complete Request —– http/1.1 service unavailable

This problem can be fixed by clearing the browser cache:
Internet Explorer: Internet options / inhoud / ssl status wissen
Microsoft Edge: Use Internet Explorer
Chrome: CTRL-SHIFT-DEL / clear data

For other browser please check the following website: Clear browser cache.

Wat betekent foutmelding ‘Unable to find a version to runtime this application’

 

To enable the option for programs to use .NET 4 Framework, create a policy file for each executable.

To create a policy file, complete the following procedure:

  • Find all the copies of the following Citrix executable files on the computer:
  • Updater.exe
  • MerchServerConnector.exe
  • ControlPanel.exe
Note: There might be multiple copies of some of these files.
  • Create a configuration file with the following content, using a text editor such as Notepad:
<?xml version=”1.0″?>
<configuration>
<startup useLegacyV2RuntimeActivationPolicy=”true”>
<supportedRuntime version=”v4.0″/>
</startup>
</configuration>
Ensure that you create a copy of the preceding file for every executable file.
  • Save the files in the folder where the executable files are saved.
  • Name the file with the same name as the executable file and specify config as the extension of the file.
  • is a sample of the file name:
  • is the configuration file for the Updater.exe file.

On computers with Citrix Receiver Updater 3.0 or later, close the Receiver application by using the menu on the taskbar icon. Restart Citrix Receiver from the Start menu.

Citrix bar disappeared or missing

CitrixBalk

The Citrix bar is disappeared or missing, so you are unable to switch between the Telewerkportaal and your own desktop. To solve this issue, you should use the following key combination: CTRL – SHIFT – F2. The bar should be visible again.

Restart Dedicated VDI

If you want to restart your Dedicated VDI, you can do this as follows:

  • Log in to Telewerkportaal
  • Click next to the VDI on the button “Details”
  • Click on the button “Restart”

Contact the servicedesk if it is not possible to restart the VDI.

Problem with opening the Telewerkportaal page

If you have difficulty opening the Telewerkportaal page, it may be possible that cookies that are stored on your device are causing a problem.

Examples of such problems include the error Page can not be displayed, error 550, one moment please or error 43546.

Deleting cookies can provide a solution. Below you will find a description of how you can delete the cookies for the most common browsers:

Issues after repeated attempts of installing Citrix Receiver (Windows)

If all other options do not offer a solution.

You have removed the Citrix client by using the provided procedure for Windows. You have restarted your system and started the installation again followed by another restart of your computer. Despite your efforts, it is still not possible to make a connection with the Teleworkportal. Possibly something has changed in the settings of your user account or “fallen” and you receive uninformative error messages. This is not something the average computer user can solve.

A tool that we use with much success is creating an additional user on your computer for Apple or Windows systems. The previous actions you have performed will still come in handy! Below you will find the procedure how to add an additional user on your system which might enable you to approach the Teleworkportaal.

Add new user account:

In Windows 7 click the Windows Start button, Control Panel, User Accounts and Family Safety. Then click Manage another account. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Now click Create a new account. Type the desired name for the user (eg. Telework Portal), and click an account type, and click Create Account.

In Windows 8/10 are the first steps are equal: you choose the Windows key + X, choose from the menu that opens, select “Control Panel”. In the new screen, select User Accounts” and then “Manage another account”. A screen is shown with the existing users on your computer. Under the same screen you have the option to “add a new user in PC Settings“.

For Windows 8 you choose Add an account”, then in the new window (on the bottom) choose for “Logging without Microsoft account (not recommended)“, followed by choosing for “Local account” in the next screen. Then choose a logical user name (eg. Telework Portal) with password and password hint, then in the next screen finish the procedure. Log in now with the new account and try again Telework Portal.

Under Windows 10, choose the option “Add someone else to this PCin the Accounts screen under the header “Other users”. We want a local account, and therefor we select the line The person I want to add has no email address.” In the new window, select on the bottom Add user without Microsoft account.” Then choose a logical user name (eg. Telework Portal) with password, and then in the next screen to complete. Log in now with the new account and try again Telework Portal.

Remove Citrix Receiver in Windows

Citrix has created a tool to remove the Citrix Receiver software completely from your Windows system.
It is recommended that you run this tool before you install the new version of the receiver.

Click the following link to download the tool: ReceiverCleanupUtility.

How to use the tool?

  1. Download the ReceiverCleanupUtility.zip to a location on your computer. For example, the downloads folder.
  2. Double-click and unzip the file to your computer.
  3. Make sure you are logged in with administrator rights on the computer.
  4. Double-click the program to start it, then click “Run” when get the message: ‘The publisher could not be verified. Are you sure to run this software?”
  5. Wait until the program is finished and reboot the computer.
  6. After the reboot the Citrix Receiver can be installed, as described on the homepage installation Telework Portal.
  7. Reboot the computer after the Receiver is installed.

If the problems are not resolved after performing the Clean-Up Tool, a new user account can be created on the computer. This new user account can then be used to connect to the Telewerk Portal. For Windows computers, this is described in the article Issues after repeated attempts of installing Citrix Receiver (Windows).

Windows 10 private device problems connection results in a 45 degreas display or the display is unreadable.

Change the display settings on you`re Windows 10 device to 1280 *768 (or a lower resolution).
(Rightklik display: Display settings / Advanced display settings / Resolution)
Start telewerkportaal en log in on a vdi.

– terug