What does error message 100 or 104 mean?

The error message ‘Your login details are incorrect (error code: 100/104’) means that the combination of your Username and Access code are incorrect. Check your username, generate a new access code  and try to login again. Make sure that you have no spaces in your username, that your ‘capslock’ is turned off or that your ‘numlock’ is on.

It’s also possible that your Vasco Reader battery is low what causes a time issue which means that the time of the Vasco reader isn’t correct anymore. Replace your Vasco Reader if this is the case.

Contact your manager when you are not sure what your username is.